Is our value model simply wrong?

Reviewing recent discussions at customers and after reading the book http://www.amazon.com/The-Phoenix-Project-Helping-Business/dp/0988262592 I am wondering if we are simply using the wrong values to certify our organizations success. If you take a look at IT Operations, you see that they find themselves as being successful, when they provide the most stable infrastructure possible. With that, you have very … Read moreIs our value model simply wrong?